Everyone has to have them, they protect both us and yourself. You must agree to these before booking any repair with us.
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
(2) Console Doctor Repair Agreement
(a) The price stated on the Console Doctor website are Inc VAT. From 01/12/2011 - if your console is beyond economical repair, we will charge £10.00 to cover postage costs or offer a trade in deal for a Brand New console. Please see (l)
(b) The amount of time taken to repair specified faults is only an estimate. This time is not guaranteed, and is dependent on the availability of parts, and/or current workload.
(c) Consoles being sent to us for a trade-in deal are recycled as soon as they arrive at our premises (once we have assessed they are in acceptable condition). By confirming the order, you are giving permission for us to use your console in this way.
(d) All of our repair work is guaranteed for 90 days, this begins the date that the item is dispatched from our premises, providing the Console Doctor warranty seal is not tampered with or removed (also see f). This warranty is non-transferable or extendable.
(e) Console Doctor reserves the right to withhold your console until payment is received. If we have not received payment within 14 days from the date of repair/inspection, we are authorised to dispose of your console. This includes consoles which have been deemed beyond economical repair by our engineers.
(f) Warranty repairs only cover parts that have been replaced or repaired. This means we will not repair faults under warranty that have been caused by physical damage or negligence on the part of the user. Console Doctor reserves the right to determine the cause of the fault.
(g) Console Doctor will place a warranty sticker and a unique barcode on every console for warranty and internal tracking procedures.
(h) Warranty requests will be accepted if the issue described sounds as though it relates to our original repair. If we examine your console and deem that the fault does not relate to our original repair, we reserve the right to charge the customer for parts, labour and return postage.
(i) Although unlikely, data loss may occur during the repair process. It is therefore advisable that you back-up any files before sending the item. Console Doctor is not held responsible for any data loss that may occur.
(j) Please remove any accessories/peripherals wherever possible before sending the console to us for a repair, unless you feel that they contribute to the fault, or have been specifically requested to include them. This includes, but is not limited to, games, cables, and controllers.
(k) If you wish to change your delivery address for return postage, you must inform us before payment is made.
(l) The £10.00 charge also applies if a console is sent into us as a free estimate, and/or the customer wants to have the console returned without a repair being completed.
(m) For purposes of delivering the console to you, we are required to pass on your email address and telephone number to the courier company.
(n) You must retain your DPD receipt which is provided from the DPD Pickup shop. This is proof of postage and is needed to place a claim. Without the receipt we will not be able to supply a replacement machine.
(o) Console Doctor will update you via text message and email when we receive your item. If you do not receive confirmation within 7 days of postage, you must inform us immediately so that we can investigate with the couriers. In the unlikely event that your item is missing, failure to do so may result in us being unable to provide a replacement item.
(p) Console Doctor will inform you via text message and email when your repaired item has been dispatched from our premises. If you have not received your item within 7 days from the time of dispatch, you must contact us so that we can investigate the situation. Failure to do so may result in us being unable to supply a replacement machine.
(q) If, after an investigation, the parcel appears to be missing in transit, you must co-operate with DPD’s claim procedure in order for us to provide a replacement. We will deal with the claim on your behalf; however, during the investigation DPD may send a None Receipt of Goods form to you that will require your signature. This is a legal document that DPD requires to process every claim, so please make sure this form is completed and sent back to DPD so that the claim can proceed. Failure to comply with DPDs claims procedure may result in Console Doctor not being able to supply a replacement for the missing product.
(r) Provided the claim we submit against couriers is successful, Console Doctor will provide you with a like for like replacement (wherever possible) for your item. We will not cover you for replacement accessories/peripherals (see j).
(3) Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
(4) License to use Website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
(a) Republish material from this website (including republication on another website).
(b) Sell, rent or otherwise sub-license material on the website.
(c) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
(d) Edit or otherwise modify any material on the website.
(e) Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
(5) Limitations of Liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.
However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
(6) Restricted Access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
(8) Entire Agreement
(9) Law and Jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
Our VAT Number is: 499-6482-68