DPD Pickup Returns

DPD Pickup Returns is a new service from DPD, which allows customers to drop their return parcels directly at any one of over 6,000 DPD Pickup shops and get the very best returns experience. What's more, the service is cost effective, fast and convenient to use. With DPD Returns, customers can track their parcel all the way back to Console Doctor with DPD notifications providing reassurance throughout the journey.

As a registered retailer of DPD Pickup Returns we at Console Doctor can utilise their service to allow you an easy method of getting you console to us for FREE. This also means that as you simply drop your console off at your nearest DPD Pickup shop, you yourself can determine the day and time that is appropriate for your schedule without having to wait around for a courier to come and collect it.

Package your console

Securely package your console and attach the label we provide to the outside. Alternatively, take your packaged console to a drop off point and have the store print a label from your QR code. We suggest that you use the original packaging as we find this is the best way to ensure your console has sufficient protection in transit.

Drop it off at your nearest location

You can then take your parcel to your nearest DPD Pickup shop. There are thousands of conveniently located stores made up of newsagents, supermarkets and petrol stations. Find your nearest shop by putting your postcode in HERE

Keep your receipt

Once you have dropped your parcel at a Pickup Shop, you will receive a DPD receipt which has a tracking number on the bottom of it. Please make sure you keep this as it is proof that your item has been posted.

Kick back and relax

From here it usually takes 1-2 days for us to receive the parcel; you can track this all the way here using the tracking number on your receipt. Once we have received your parcel you will be notified by us via email and SMS.


DPD handle over 250 million parcels every year, and is one of the UK’s leading time-critical carriers. DPD allow us to send your console back to your door within 24 hours*. All packages sent are insured giving both us and you the peace of mind when sending your console home.

All packages can be tracked and once we are ready to ship your console, you will be sent your tracking number via both email and SMS. Tracking your parcel is available HERE

*24-hour delivery service is next working day and operates Monday to Friday.